Welcome to the Support Centre

In order to streamline support requests for SLSA's IT systems and better serve you, we utilise a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. A valid email address is required to submit a ticket.

Online Help
You can use our online searchable help library for assistance with all SLSA's IT Systems,  Apps & Forms located at https://help.sls.com.au

If a member of the SLSA IT Helpdesk needs to remotely connect to your computer, please click here 

System Status - As Of: 21/01/2017

Here is the status of all SLSA IT managed systems and services:


System Status Notes
Surfguard Online If you experience error messages when processing Assessment Proficiencies or Bulk Proficiencies please clear your web browser cache settings. The first step to resolve the problem is to login to Surfguard and on your keyboard press the F5 key on the top row. If this does not solve the problem go to:- http://www.refreshyourcache.com/en/home/ - and follow the instructions for your web browser. 

Please don't hesitate to contact us if you require further assistance.
Surfcom Online

Voice Online
Members Portal
Online If you experience difficulties when entering your DOB when creating a Members Portal Log in account, using the DOB calendar widget, please type in your DOB using the format DD/MM/YEAR.  The calendar issue seems to exist when using internet browser Google Chrome and Firefox.
Lifesaving Online
Online
Carnival Management
Online
-
SLSA Website
Online

Telephone Support:
1300 724 006 - 8:00 - 5.00pm (AEST) Mon-Fri | 9:00 - 1:00pm (AEST) Sat - Sun | Public Holidays: Limited Service

Open a New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.
Open a New Ticket

Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses.
Check Ticket Status

Be sure to browse our Frequently Asked Questions (FAQs) before opening a ticket

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