Frequently Asked Questions

This person has duplicate membership records - how do I delete one?
Firstly, ensure that the following information is identical in both Membership IDs:

First NameLast NameDate of Birth — you must contact your State office to request a change of DOB. Once the information in both IDs is identical, Archive the Member ID you don’t want and leave the preferred ID as Active.
Surfguard will merge the two IDs overnight. If you require any further assistance, please let us know,

Last Updated 6 years ago

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